HIEP LONG FURNITURE PROMISE

Your satisfaction with Hiep Long Furniture is important to us. With proper use and care we are confident that it will provide many years of trouble-free enjoyment. We stand behind all our products and expect it to look great and last for many years.

We guarantee to the original purchaser that this furniture is free of defects in workmanship. If you find a defect, Hiep Long will replace, or repair the defective part one on one. The customer is responsible for providing images and documentation showing the defect of the defective part.

We recommend that when the furniture is unpacked, it be carefully inspected before assembly.
Our products are warranted for 1 years from date of purchase only to the first buyers of Hiep Long.
Sling and metal parts are warranted for 1 year against structural failure and tearing.

Exclusions:

Structural failure or damages caused by improper assembly or improper use, roughness, abuse and neglect are not covered by this warranty. This warranty does not cover damages caused by misuse abuse or weather-related natural disasters. This warranty does not cover and is void if the damage is the result of freight or shipping or if the customer fails to provide reasonable care and maintenance. Repairs or modifications to the product after purchase void this warranty. This warranty does not cover normal wear due to weathering including minor color changes and checking. Checking is minor small cracks caused when the wood is exposed to elements of weather and is considered normal.
Hiep Long is never liable for personal injury related to improper use or neglect of this furniture.